Contact Management Strategy.
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We’ll help you build effective communication channels, ensuring seamless interactions - for new or existing businesses.
Suitable for B2B and B2C companies - we cover all types of client contact (inbound & outbound) from incoming client queries to sending out your release notes to regulatory comms.
This process also works for internal teams that see a high volume of requests from other departments.
We’ll help you set up a way to measure and improve your service offering by:
Exploring self-service & on-demand support
Using data to tell the real story & keep you informed
Leveraging AI and Automation Opportunities
Building dashboards that keep you on-track
Designing SLAs & KPIs that measure whats important
Building continuous improvement into your day-to-day
Ready to elevate your contact management strategy?
Introducing SP.ACE
We run projects using our SP.ACE framework - it's the building blocks for successfully delivering change for financial service & tech providers.
Click the image for a better look of how we'd typically apply the framework to design & deploy your Contact Management Strategy.
And, you can read more on SP.ACE here. 🚀
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