.png)
Introducing something new to your ops team is complicated
– whether it’s a new piece of tech, a strategic directive or a complete business overhaul, there’s a lot to think about to ensure success.
There are many change and project management frameworks, methodologies and techniques out there - which we love and useas part of our project toolkit.
But a change initiative is only as successful as its implementation. There was nothing existing that set out clear steps for, practically, getting your ops teams ready and supporting them post live.
Lets face it, all the frameworks in the world won’t help if you have to reinvent the wheel every time you start (& don’t get us started on so called experts reusing old project plans)...
So we created SP.ACE.
Our straight-forward, stage-based framework, used for implementing and imbedding change with Ops teams.
Helping you...
Increase
delivery speed
Achieve
consistent results
Save Money
(right first time)
Enhance engagement
Reduce
project risk
Implement good change practice
Ready to explore SP.ACE?
-
Starting with Strategy & Planning
-
Leading into Analysis
-
Delivering the Change
-
Ending with an Evaluation
Perfect for delivering iterative improvements, phased roll outs or big bang project plans.
.png)
Underpinned by 8 flexible stages:
-
Strategise
-
Plan
-
Situation
-
Services
-
Design
-
Deliver
-
Imbed
-
Learn
Designed to be the building blocks to your change project. Change is fluid, so these stages aren’t always sequential.
With a whole lot of supporting activity:
Review as you go - do only what you need to but never forget anything important or experience a mad-dash at the end of the project.
​
And, keep your team and collaborators engaged throughout, while delivering real value early & often.
.png)
Plus, we have specific playbooks for:
🚀 Client onboarding journey design
🚀 Contact Management strategy
🚀 New technology selection & implementation
🚀 Operating Model redesign & deployment
🚀 Process & Control reviews
🚀 Platform implementation (PSP & Partner models)
🚀 Product & Proposition launches
🚀 Project Rescue / Back on Track and more...
.png)
.png)
.png)