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Operating Model (Re)Design & Deployment.
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We’ll work with you to align your organisation's structure, capabilities & assets with your strategic objectives – through the design and deployment of efficient operating models.

 

Whether driven by organisation-wide reform or for a specific proposition we can help. And, we take it beyond just the design, we’ll work with you to deploy the new Operating Model within your business in the most effective way for your unique situation. So your strategy becomes reality.

Ready to design & deploy?

4 steps to deploy your new model.

01

Look at where you are today

A vital first step – we’ll look across the organisation to build a picture of your current capabilities, structure & assets.

02

Design where you want to go

We’ll work with you to design a model that brings your business capability in line with your strategic vision.

03

Deploy the model

Here we’re helping you take the action to make the model a reality - using appropriate phasing to help your people through the change while delivering maximum value as soon as possible.

04

Monitor & Improve

We’ll set you up with all the information you need to monitor the success of your new operating model and mechanisms for continuous improvement 📈

Introducing SP.ACE 

We run projects using our SP.ACE framework - it's the building blocks for successfully delivering change for financial service & tech providers. 

Click the image for a better look of how we'd typically apply the framework to design & deploy your Operating Model.

And, you can read more on SP.ACE here. ðŸš€

The SPACE framework for Operating Model (Re)design Deployment. Under SP(All deploy/both (re)design and deploy): Project Charter, IA, PDT and RAAIDO. Under A, Situation: Understanding Today((re)design), Process Master List & Doc Catalogue(deploy/both), As-Is Processes(deploy/both), Understanding the Future((re)deign), High Level To-Be Process Flows(deploy/both), Gap Analysis((re)design). Under A, Services: Customer Service Principles((re)design) and Vendor Selection(deploy/both). Under C, Design: Technology, Process & Operations, Contact Management(These 3 are (re)design), Procedures, Requirements, MI, and Controls(These 4 are deploy /both). Under C, Deliver(All deploy/both): Job Descriptions, Training(TNA & Delivery), Comms, Docs & Online Recourses, Legals, Testing, Launch/Cut Over Planning and Early Life Support Plan. Under E, Imbed(Both deploy/both): Early Life Support Management and Project Handover. Under E, Learn(Both deploy/both): Lessons Learned and Continuous Improvement Ops.

Sound good?

See how we can help you create sustainable, seamless change.

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